When you experience Go! Office error when importing a report with prompts.
The problem has been identified as Cognos gateway server setting issue. The solution is to change “Error pages settings” in Cognos Gateway servers. This is a known bug of IBM Cognos. The impact of this change is very low on server.
Correction steps for both production and DR:
Step 1 Logon to Cognos Gateway server
Step 2 Launch IIS 7 Application Server Manager (note: must “Run as administrator”)
Step 3 Go to the default “Home” page
Step 4 Double click on the “Error Pages” icon
Step 5 Error page feature screen is display
Step 6 Highlight the Status code “500”
Step 7 Select “Edit Feature Settings” in the Actions pane (at the right hand corner)
it should looks like follows
Step 9 Change the current bullet settings to “Detailed errors”
Step 10 Click on the default home page and click on “Restart” IIS at the right pane of the Action panel